Here are some examples of questions that are asked regularly. If you cannot find an answer to your question below, or require further confirmation please do not hesitate to contact us.

E-mail                 enquiries@insurancebookers.ie

Telephone          01 488 3506
Call Centre Hours
Monday - Sunday : 07:30 - 24:00


I am over 65, can I buy a policy?
Of course, but the maximum age we can cover is 74. Simply select the Seniors 65+ policy from the dropdown menu to get a price.

Unfortunately we cannot offer Extended Stay or Annual Multi-Trip policies to customers aged 65 or over.

I keep getting an error when submitting my purchase?
Please check that you have entered the correct credit card number (without spaces) and the correct expiry dates and security code.

If you still receive an error message please contact us on 01 488 3506. If you do not see a confirmation page your card will not be charged.

Can I purchase a Single Parent Family policy?
Yes, simply select 1 adult from the dropdown menu. Please ensure you also obtain a quote for individual policies as this may be cheaper.

I am travelling to a country via the United States, which destination area do I need to purchase?
If your stopover exceeds 24hours in the United States then you must purchase a Worldwide policy.

  What are pre-existing medical conditions?
Unfortunately, we cannot cover claims that arise from any of the circumstances below. These conditions apply to you, or anyone upon whose ill health would force you to cancel or cut short your trip:

1. If you have medical condition or illness that you knew about before you bought this insurance.
2. If you are travelling against the advice of a medical practitioner.
3. If you are travelling for the purpose of obtaining medical treatment.
4. If you are on a hospital waiting list or awaiting the results of medical tests or investigations.
5. If you have been given a terminal prognosis.
6. If you are suffering from stress, anxiety, depression or any psychological disorder.

 What if I need to extend my insurance cover period?
This can only be arranged if the insurance cover period has not yet started. Please contact us on 01 488 3506 for details on how to extend your policy and the premiums charged.

 What does your 14 day money-back guarantee mean?
If you decide to change your mind within 14 days of receiving your policy you are entitled by law to a full refund if you are unhappy with the cover. This is only possible if the insurance cover period has not yet started. To cancel, please contact us on 01 488 3506 or email us at enquiries@insurancebookers.ie

Can I upgrade my cover to include hazardous activities/ winter sports after my journey has started?
Please contact us on 01 488 3506 for details on how to extend your policy to include this cover and the premiums charged.

I am pregnant, does my policy still provide medical expenses and cancellation cover?
You will not be covered for any medical costs relating to pregnancy, if you are more than 26 weeks pregnant at the start of or during your trip.

 What if I need to come home because of an emergency?
For any emergency claims you must contact Travelguard, who will provide immediate help if you are ill or injured outside the Ireland. They must also be advised before any trip is cut short and failure to do so may mean they cannot pay your claim.

They provide a 24hour emergency service 365 days a year and you can contact them on:

Tel.      +44 (0)1273 400 610
Fax      +44 (0)870 130 1953
E-mail    uk.assistance@travelguard.com

  When you contact Travelguard you will need to state where you purchased the policy from and give the following information:

1) Your Name, Address and Phone Number Abroad
2) Your Policy Number as shown on your booking confirmation

 What adventure activities are covered by the Standard Policies?
Click here to see a list of activities covered by our standard policy and hazardous activities policy. If you cannot find your activity on this list please write to us at enquiries@insurancebookers.ie with details of the activity or call us on 01 488 3506.

If I purchase Winter Sports cover am I covered for off-piste skiing / snowboarding?
off-piste skiing and snowboarding is covered except in areas considered to be unsafe by resort management.

 When does my Annual Multi trip cover start and expire?
Your Annual Multi trip policy cover begins on the date you enter during the booking process.
IMPORTANT: No cancellation cover is available before this date so please choose it carefully.

Your Annual Multi Trip policy will then expire 365 days later.

Can I extend the maximum 45 day Trip duration within my Annual Multi Trip policy?
You can extend your trip duration up to a maximum of 60 days. Please contact us on 01 488 3506 or email us on enquiries@insurancebookers.ie for details on the additional premiums applicable.

Does my Annual Multi Trip policy include cover for winter sports?
Yes, all our Annual Multi Trip policies include 17 days winter sports cover with the year.

Can my family travel independently with your Family / Couple Annual Multi Trip policy?
If you have purchased either a family or couple Annual Multi Trip policy you can travel independently from your spouse / partner. Children under 18 can travel without insured adults and are covered provided they meet up with parents or relatives upon arrival at their non-stop destinations.

 Who is covered by a family / couple policy?
You can purchase family cover if you are traveling with your spouse or partner (as long as you have lived together for 6 months or more) and your dependent children or legally adopted children who are aged under 18 at the date of purchase and are either in full-time education or living with you.

You CAN purchase family cover if you are a single parent, although it may be cheaper to purchase an individual and child cover.

You can purchase couple insurance if you are traveling with your spouse or partner (as long as you have lived together for 6 months or more)

Can I purchase additional cover for personal items that exceed the valuables / single article limit?
Unfortunately, we cannot increase the limits within your policy so strongly recommend that you seek cover for expensive items elsewhere.

Are there any countries excluded under my insurance?
Yes, your policy does not cover any trip in, to or through the following countries; Afghanistan, Cuba, Liberia, or Sudan.

Security Code? The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it. Some card issuers refer to this number as the
'Card Security Code' others as the 'personal security code' and others as 'Card Verification Value'.

Most cards have a set of numbers printed at the top of the signature strip on the reverse of the card, the final three-digit number is your security code.

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