Contact Us - Insurancebookers

For Sales and Customer Service Enquiries please contact us using one of the methods below:

Email Us
enquiries@insurancebookers.ie

Call Us
01 488 3506

Call Centre Hours
Monday - Sunday : 07:30 - 24:00

 What if I have a complaint about my claim?

Insurancebookers and AIG UK do everything possible to make sure that you receive a high standard of service. If you are not satisfied with the service that you receive, please write to:


In relation to sales and administration matters:

Insurancebookers.ie
Customer Services Manager
140 Aldersgate Street
London
EC1A 4HY
England
Phone: 01 488 3506
E-mail: enquiries@insurancebookers.ie

In relation to claims matters:

AIG Travel Assist
Customer Care Manager
PO Box 673
Hove
East Sussex
BN3 5JL
England
Phone: +44 (0)845 603 9892
E-mail: travelassistclaims@aig.com

To help us deal with your comments quickly, please quote your booking confirmation/claim number and the policyholder/insured person's name. If you are still not satisfied with the way in which your complaint has been handled, you can approach the Financial Ombudsman Service to review your case. They provide independent settlement of disputes between personal policyholders and their insurers and will investigate your complaint. In regards to complaints related to claims:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
England

In regards to any other matters:

Financial Services Ombudsman's Bureau
3rd Floor Lincoln House
Lincoln Place
Dublin 2
Ireland.